Effective Date: 13/6/2026

AURA & GRACE LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.auragracecollective.com/contact-us or when you submit information through any of our online forms, advertisements, or landing pages (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

Information you provide to us

• Name

• Phone number (including mobile number)

• Email address

• Mailing address (if provided)

• State of residence (if provided)

• Project-related details you choose to share

• Any other information you voluntarily submit through forms or communications

Information collected automatically

When you use our website, we may automatically collect certain technical data such as:

• IP address

• Browser type and device information

• Pages viewed and actions taken on the site

• Approximate location (derived from IP)

• Interaction data used for analytics and website performance

2. How We Use Your Information

We may use your information to:

• Process orders, respond to customer inquiries, provide support, and deliver the products and services you request.

• Schedule and confirm appointments and consultations

• Communicate with you about your request and next steps

• Provide customer support

• Improve our services, website experience, advertising, and marketing

• Maintain internal records and prevent fraud or misuse

• Comply with legal and regulatory requirements

3. SMS/Text, Phone, Email & AI-Assisted Communications (Consent & Disclosures)

If you provide your phone number and/or opt in through our forms, you consent to receive communications from AURA & GRACE LLC and our representatives (including service providers) by:

• SMS/text messages

• Phone calls and voicemails

• Emails

• Automated or AI-assisted communications (including AI-generated calls and/or messages)

• Calls or messages sent using automated dialing systems, prerecorded messages, or artificial voice (where permitted by law)

Message types may include: Order updates, shipping and delivery notifications, abandoned cart reminders, customer support communications, and, where applicable, promotional offers.

• Message frequency: Message frequency may vary.

• Message & data rates: Message and data rates may apply.

• Consent not required: Consent is not a condition of purchase.

4. Opt-Out (STOP) & Help (HELP)

You may opt out of text messages at any time by replying STOP to any SMS message. After you opt out, you may receive one final message confirming your opt-out.

For help, reply HELP or contact us using the information in the “Contact Us” section below.

You may also opt out of marketing emails by clicking “unsubscribe” in the email.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only as needed to operate our business and provide services, such as with:

• Service providers and vendors who help us run our business (e.g., CRM systems, website hosting, analytics providers, email/SMS platforms, calling platforms, AI calling systems)

• Contractors or partners involved in scheduling, consultations, or delivering services you request

• Compliance, legal, or regulatory entities if required by law (e.g., to respond to lawful requests)

All partners and service providers are required to safeguard your information and use it only for the services they provide to us.

6. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will never be shared with third parties for marketing purposes.

SMS Opt-In and Sharing Disclosure

• SMS Opt-In Details: By providing your phone number and checking the opt-in box on our forms, you expressly consent to receive recurring SMS/text messages from AURA & GRACE LLC regarding your orders, product inquiries, shipping updates, and customer support requests.

• No Sharing Statement: We value your privacy. Your mobile information, including SMS opt-in data and consent, will not be shared with any third parties or affiliates for marketing or promotional purposes. This information is used solely for the purpose of communicating with you regarding the services you have requested.

7. Cookies, Pixels & Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to:

• Operate and improve our website

• Understand traffic and performance (analytics)

• Measure advertising performance and conversions

• Personalize content where available

You can control cookies through your browser settings and may be able to opt out of certain tracking where available. Disabling cookies may affect some website features.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing estimates, scheduling, customer support, maintaining business records, resolving disputes, and complying with legal obligations.

Typically:

• Lead/inquiry information is retained for up to 24 months after the last interaction, and

• Customer/client records may be retained longer as needed for legal, tax, warranty, or business recordkeeping purposes.

We may delete or de-identify information when it is no longer needed, unless retention is required by law.

10. Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information, subject to applicable legal and legitimate business record-retention requirements.

• Opt out of marketing communications

To exercise these rights, contact us using the details below.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to update or delete your information, please contact us: https://www.auragracecollective.com/contact-us

AURA & GRACE LLC

Email: [email protected]

Phone: +1 904-729-7634

Address: 620 Palencia Club Dr. St. Augustine, FL 32095